For 27 years, Ruby Newell-Legner has inspired new service cultures for executives, managers and guest relations staff for nearly 1,700 sports, leisure and recreation facilities worldwide. Through consulting and training, she has designed customized staff development programs for 400 municipal and county governments, 144 leisure facilities, 97 stadiums and arenas, 66 professional sports teams, 60 schools, universities, colleges and military installations, 44 new facilities preparing to open, 15 five- to seven-star hotels, and six international sporting events. Using Newell-Legner's expertise in leadership, guest experience and employee engagement, one organization has moved from No. 85 to the No. 1 position in the ESPN Fan Experience rankings.